Enable External Forwarding in Microsoft 365
When setting up forwarding from Microsoft 365 (formerly referred to as Office 365) to Help Scout, you may need take an additional step to complete the process. Some Microsoft 365 accounts default to block automatic email forwarding as part of their outbound spam protection. If external forwarding is disabled for your Microsoft 365 account, you will see a specific bounce message in your inbox at Microsoft 365 after attempting to set up forwarding to Help Scout. The text of the bounce will include this line: (more…)